REC TEC Coupon Code | Apr 2024

What is the return policy?

• You may return most items within 30 days of delivery for a full refund of your purchase price. 

• They'll also pay the return shipping costs if the return is a result of their error (you received an incorrect or defective item, etc.). recteq, LLC reserves the right to withhold any applicable shipping charges, plus a 15% re-stocking fee, from the refund amount of any returned order that is not the result of an incorrect or defective item.

• You should expect to receive your refund within four weeks of giving your package to the return shipper.

• However, in many cases you will receive a refund more quickly. This time period includes the transit time for them to receive your return from the shipper (5 to 10 business days), the time it takes for them to process your return once they receive it (3 to 5 business days), and the time it takes your bank to process their refund request (5 to 10 business days).

What can I learn about the shipping policy?

• They take pride in their ability to get your grill or accessories to you in a timely fashion, and without damage. 

• To support this effort, they use a variety of shipping companies that are selected based on the specific contents of your order. If you encounter any difficulty in the transit, tracking, or delivery of your order then please feel free to contact them at (706) 922-0890 and their knowledgeable and friendly staff will be happy to help.

What is intellectual property?

• The Service and its original content, features and functionality are and will remain the exclusive property of Recteq, LLC and its licensors. 

• The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Their trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Recteq, LLC.

What is LTL Freight?

• When you order an RT-340, RT-590, RT-700, BFG, WyldSide, any combination of grills, or anything that contains more than 100 lbs. of pellets, your order will be shipping with an LTL (Less Than Truckload) Carrier. 

• This means that your grill will be secured to a pallet and shipped using a semi/18-wheeler. 

• You will receive an email from ShipHawk when the order ships, and this email will contain the name of the freight carrier and a tracking number with expected delivery date to that freight carrier’s local hub. Since 99% of their orders are shipped to a home address, they assume that all freight deliveries need to be scheduled as a “Residential/Curbside Delivery with Liftgate.”

• If your order is being shipped to a business, please specify the delivery hours in the order comments and whether or not a loading dock or forklift is available.