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Alison and Ivy Frequently Asked Questions
What are the shipping options offered by them?
Standard Shipping (USA): Since their jewelry is made to order, please expect 7-10 manufacturing business days from date of purchase for your order to ship. A tracking number will be sent to the email address provided during checkout. Peak holiday times during the months of November, December, January, April and May WILL increase manufacturing times.
Upgraded Shipping (USA): This includes UPS 2 Day, 3 Day and 1 Day shipping via table rate. Choosing an upgraded shipping method does NOT rush the manufacturing of your order. If you are interested in Rushing your order, please contact them [email protected]. Rush may not be available during peak season and pricing may fluctuate.
Do they offer international shipping?
They have partnered with third party Global Shopex to bring you lower shipping costs.
They ship standard shipping to Global Shopex. They will receive the order in 2-3 weeks at their hub and then they will ship it to you in the time frame they have posted when you placed the order.
They cannot guarantee exact delivery dates once the order is shipped from their facility to their hub.
What is the shipping policy for bulking buying?
Bulk shipping is available for if you are ordering more than one piece in your cart.
Because all of their pieces are made to order, some of them may make it through production quicker and some may get ready to ship and fail QC.
Because of this it is always best for their wholesalers to place multiple orders instead of bulk shipping all of their orders into one.
They are not talking about two pieces in one order but for 3 or more pieces, yes, placing 3 separate orders is better. It will take longer for multi-piece orders to ship, especially if there is a QC issue.
They reserve the right to turn off bulk shipping especially during peak seasons so customer orders are not sitting waiting on other pieces.
What do I do if I need a repair?
If you need a repair please contact them via email at [email protected] prior to shipping your items to them.
Any unauthorized return will incur a charge of $10. You mush ship them in a trackable and insured package and include your order number, authorized return number, updated mailing address and contact information.
They are not responsible for lost, stolen or undelivered packages.
Shipping failures are unfortunate and are not reflective of the dedication they have to their customers. If you would like for them to create a label for you, they can for a charge of $10.