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What's the refund policy accepted circumstance?

Anvsoft offers refunds & exchanges for the following circumstances within the 30-day Money Back Guarantee:

• You accidentally purchased the same product which you already had, the duplicated one can be refunded.

• If you purchase the wrong product, and then purchase the right one within the refund period, the wrong order can be refunded.

• No registration code received after placing the order, and no response from the customer service within 24 hours.

• Software purchased has technical problems, and no solution has been provided within 30 days.

• Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.

Can I get free updates?

• Yes. All updates are free. You will get update remind message when there is a new version available. You can visit their website www.any-video-converter.com and click Downloads button to download and install the latest version.

• If you install the latest version to the location you installed last time, you don't have to register again. If your change the install location, please re-register again using the original registration Email and code

Can Anvsoft software work on Windows 10?

Currently all Anvsoft Windows products are fully compatible with Windows 10.

The program didn't have language I want, can you update?

• To better serve the customers all over the world, they are planning to localize Any Video Converter into more minor languages. They will improve their language services according to your requirements.

• However, if you are native, if you love their products, if you are desirable to contribute your effort on AVCLabs globalization, please come to join this program! If you would like to make contributes to the translation of Any Video Converter, please visit this link for information: Translate For them. They will give you any product you intend to have as an award!(If you already have had the product, you can ask for another one.)

My license is invalid. What shall I do?

There are two possibilities:

• Blank spaces are accidentally added. Please mind that license information is case-sensitive. Do not enter any extra blank space to the registration Email or code.

• The license does not match the program. Please note that they have several similar but different programs. Please match the license with the very program you use. For instance, if you purchase Any Video Converter Pro., but accidentally download Any Video Converter Ultimate, then you will fail to register the program. You shall download Any Video Converter Pro. instead.

I paid but did not receive license code. Why?

You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox. If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

What should I do if I accidentally purchased the wrong product?

Please contact their support team with the order ID of the product you have accidentally purchased and request the exchange. You can purchase right product and contact support team with both of the two order IDs, and then they will arrage the refund for the wrong order.