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How can I provide proof of defect of the products?
Please send email to [email protected] with a detailed description and digital picture of defective product as a proof of damage. Your email and pictures will help them to claim from the manufacturer.
Does Aosom CA have warranty for your products?
Warranty terms will state on their product description. If the listing does not contain any warranty information then they do not offer any warranty for that particular product. Please be aware all accessories and bonus gift are not covered by warranty.
When I try to pay my item, the shipping cost is not correct. How Can I fix it?
When you checkout and find out that the shipping cost is not the same with the one from Shipping Section, please contact them immediately. Please provide them with your physical shipping address, postal code and phone number, their customer service will fix the problem for you manually.
How to track my item and how long it will take for shipping?
They will email a Tracking code to the buyers within 24 hours after the item is shipping. Normally, the item will be delivered in 2 to 9 business days. You can go on the couriers website and check the status at anytime once you received the tracking number.
Due to current Coronavirus pandemic, it may take longer than usual. If you did not receive the tracking number or your item has not been delivered within 9 business days after receive their payment confirmation email, please contact them immediately. They will be unable to trace it if you contact them too late.
What if my package arrives damaged?
When you receive your item, please check your item careful. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After receive the package, please email them immediately. They will contact to proceed the damage claim. Please DO NOT throw away the boxes or packaging materials, otherwise your claim will not be honoured by the shipping company. They are not directly liable for any loss, theft, or damages, during delivery.
I am not at home while the driver delivers my item. Will they redeliver my item?
If the package does not require signature for delivery and you are not at home at the delivery time, the driver may leave the package at you front door. If your signature is required for the delivery, the driver will leave a notice card to inform the second delivery time. Re-deliveries are made only two times. If you miss the second delivery, you have to pick up the item at the station within few days before it will be returned back to their warehouse
What conditions does the warranty not cover?
The warranty is not available for product damage caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear n tear, damage to accessories or when product has been modified, repaired other than by them.
Can I transfer the warranty to my friends?
Warranty is not transferable. Any warranty claims must come directly from the original buyer.