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Apotheke (19)
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Apotheke Frequently Asked Questions
How long does it take for my order to ship?
Due to COVID-19, shipping times have increased. Please allow extra time for your order to arrive. They apologize for any inconvenience. They try to ship them within 2 to 5 business days. During high volume periods, ie; sales and holidays, order processing times may increase. If you have any questions about your order, please email them at [email protected] and they will be happy to help you.
How do I get free shipping?
Any order to the continental U.S. qualifies for free shipping after $45. Unfortunately, they cannot offer any free shipping internationally, or to Alaska and Hawaii.
What is the best way to care for my apotheke candle?
- Apotheke 11 oz candles have an average burn time of 60-70 hours if cared for properly. Here are some tips to get the most out of your Apotheke Candle.
- Always light your candle for 3-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and a long lasting candle.
- To preserve the fragrance, do not burn your candle for more than 5-6 hours at a time.
- Before each burn, trim the wick to 1/8" to avoid black smoke, residue, and tunneling.
- Always remove wick debris before lighting.
- If the wick requires centering, readjust it to the center (only when the candle is unlit).
- Allow the candle to solidify before relighting.
- Always burn on a flat, stable, fireproof surface.
- Never leave a burning candle unattended.
- Do not burn the candle when less than 1/4" of wax remains in the glass.
- Placing a hot candle on a cold surface such as marble or glass can cause the vessel to crack.
Why was my oeder canceled?
All orders are subject to our approval. They reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. They apologize for any inconvenience. Please email [email protected] if you have any questions regarding your order.