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What is Ayamaya Return Policy? 

• They accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

• To start a return, you can contact Ayamaya at [email protected]. If your return is accepted, they will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to Ayamaya without first requesting a return will not be accepted.

• Please inspect your order upon reception and contact Ayamaya immediately if the item is defective, damaged or if you receive the wrong item, so that Ayamaya can evaluate the issue and make it right.

• Custom-order or personalized items do not have a right to 14 days refund. Please get in touch if you have questions or concerns about your specific item.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to thier reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

• Ayamaya will notify you once they've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Does Ayamaya offer free Shipping? What is Ayamaya Shipping Policy?

• Yes. All items are shipped from thier warehouse in California via USPS or UPS free shipping, usually delivers between 2-8 business days. (US / CAN / MEX Address Only)

• For all locations except the US / CAN / MEX, the postage depends on the product and your address.

• Before you pay, please make sure the address is definitely where you'd like to ship.

• Items are generally shipped out within 24-48 hours after your payment has been cleared (Sat. & Sun. & Public holiday excluded.)

• All items are shipped from thier warehouse in China via China Post or DHL free shipping, usually delivers between 3-20 business days. (US / CAN / MEX address excluded)

• Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of Ayamaya's control (natural disasters, holiday delays, etc.) may produce shipping postponements.

• The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.