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12 used08/29/2024
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Balodana Frequently Asked Questions
What if it doesn't fit?
That's where their Happiness Guarantee comes in. Each of the designer partners they work with is committed to your happiness as well. If your garment doesn't fit you, they'll ask you to take it to a local tailor that you like and they'll reimburse you for the alterations, up to 25% of the garment price. In most cases, they have found this to be sufficient. If the garment cannot be altered, or there is a quality issue with the original garment, they will work with you and the designer to coordinate a solution which may include a full remake.
What if there's another issue?
If there is another issue such as quality or a mis-order, they’ll facilitate a solution between you and the designer partner to ensure your happiness. If you receive the wrong garment, for example, they will work to get the correct order sent quickly.
Is there any fine print?
Yes, but only a bit and they think you'll find the terms reasonable:
Problems with your order must be reported within 14 days after delivery.
You must provide proof of alterations (receipt) within 30 days after delivery.
Refunds are limited to 25% of the product price, and will be returned to your credit card if received within 30 days after delivery. If received after 30 days, refund will be issued as store credit for this designer only.
Refunds will not be issued if receipt is received beyond 90 days after delivery.
You must provide a receipt for the work done. If a full remake is requested, you must provide proof that the garment cannot be altered (such as a confirmation by your tailor, or photos showing the issues) or there is a different problem that can't be resolve with alteration. They'll document the details of all resolutions in writing with you so you are well informed and supported throughout the process.
Why don't Balodana have returns?
Putting aside the environmental impacts of shipping boxes around the planet and dumping items in a landfill, returns simply don't make economic sense for them or their designers. A garment that was made uniquely for your body can't be resold - it is "size YOU" and not a standard size. They can keep their prices very affordable and still make you happy by enforcing this policy. They have found that nearly any garment can be altered to fit, and it's such a better outcome when you are partaking in the process and the final result!How long can I get my garments?
Garments may take 1-3 weeks for creation and shipping, depending on the complexity of the garment. Please remember: this is not fast fashion, it's completely made-to-measure and made-to-order, meaning that a brand new article of clothing is created from scratch exactly to fit you! It didn't exist in a warehouse somewhere before you ordered it. This is ultimately better for you and the environment as it reduces waste while giving you perfectly fitted custom clothing.