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What is their cancellation policy?
Their first task is to deliver products to customers as soon as possible.
You can cancel the order before the hair is shipped. The refund is processed in the same way as your payment. Payment will be returned to your account within 3-7 working days.
Once your order is shipped, they can't cancel it anymore. I hope you understand! If you need help, please contact them by email: [email protected].
Tip: to ensure that you order the right product, they suggest that you carefully read the detailed description of the product before ordering. If you are unsure, you can email them [email protected].
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from BEAUTYFOREVER account. However, it may take 7-10 business days for it to display on your credit card statement.
What is their return policy?
All items must be returned intact (unchanged, undamaged, and the label is attached to the original package). Please ensure that the wig is intact and the lace is not cut.
The order needs to be returned within 30 days after receiving the hair. Only when they receive the return, if the hair is in good original condition, can they deal with the return. If they use express delivery, the express fee will not be refunded because they have paid the express carrier.
The damaged items do not meet the return conditions.
For return information, please contact their customer service.
- Hong Kong telephone number: 39781397 or 39781398.
How to track my order?
Log in to your account to view your order status and track your shipments with a tracking number
The goods will be provided to you after delivery. You cannot track orders before shipment.
If you don't know your tracking number or you have difficulties
Tracking your package, please feel free to contact their customer service department for help.