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What is the return policy?

• The return policy is designed to make sure BedInABox.com delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. 

• Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer.

•  Please measure your bed frame or platform and make sure you order the correct size. they do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact their Sleep Specialists and they can help you pick out the correct size mattress. 

• BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. For more details on incorrect orders and returning a mattress, please contact their customer service department at 1-800-588-5720.

Can I know more about other products?

• Pillows, Bed Frames, Adjustable Foundations, Sheets, Pads/Protectors, and Toppers are not eligible for refund or the 120-Night Trial. 

• Refusing a shipment via FedEx or LTL shipment on a non-returnable item will result in a refusal fee (to be determined by the item) and a 20% restocking fee.

• Refusing a shipment after your order has shipped will result in a $100.00 refusal fee plus a 20% restocking fee.

When should I  Say Goodbye to Your Mattress?

• Experts have found that the average mattress has a lifespan of 7-8 years. However, this lifetime may vary depending on the type, the quality and the care of your mattress. 

• For example, the average life of a memory foam mattress generally ranges from 5-8 years, while a traditional innerspring mattress can last up to 10 years. 

• Remember, these averages are, also, dependent on how well your mattress is maintained over the years. BedInABox mattresses tend to outlast these other mattresses, and are backed by a 10-20 year warranty to ensure their durability.

Can I know more about the Ways to Dispose of Your Mattress?

• If possible, they want to avoid leaving old mattresses out for trash. You may be surprised to learn that this can actually be pretty damaging to the environment. 

• The Mattress Recycling Council has estimated that in total, Americans discard 15-20 million mattresses each year. This annual amount is equivalent to 132,000 square miles of landfill space. 

• In an effort to cut down on all of this waste, they want to encourage you to use alternative means of disposing. You’ll find some helpful tips on how to do so below.

How can I donate my Mattress?

• There are actually places where you can donate your mattress to a charity who supports those in need. Of course, before you do this you need to make sure that your mattress is in relatively good condition. 

• The mattress shouldn’t be infested with bedbugs or mold, nor should it be wet or stained, etc. Really, when donating your mattress, use common sense to conclude whether or not it is in the condition to be given to someone else.