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Big Finish Frequently Asked Questions
Apart from the Big Finish website, where else can I buy Big Finish products?
Big Finish products are stocked by many of the specialist science fiction shops throughout the UK, including Galaxy Four, Forbidden Planet and Burtons Books.
If you cannot find their titles on the shelves locally, then any good bookshop will be able to order-in their titles for you. Quoting the Retail ISBN for the item you require will help them locate it. The ISBN can be found on the relevant product page of this website, on the Technical Details tab.
- You can sometimes also find them in the dealers room at major Doctor Who conventions in the UK and selected other genre events – come and say hello! View their Events Diary for more information.
Why don’t Big Finish produce an audio series based on 'X' TV show/comic-strip/book series?
They are always considering new series suitable for audio, and they read your suggestions with interest, but there are many practical and legal considerations to take into account.
Keep an eye on the news section of the website, their social media pages, or subscribe to their newsletter for announcements about new titles.
Are downloads available to everyone?
Download files are available to anyone who has purchased a release with download rights directly from the Big Finish website since 1st February 2008. They require written proof of purchase for older orders which are not recorded online.
What is the difference between mp3 and Audiobook downloads?
The majority of Big Finish releases are available for download in both mp3 and Audiobook (m4b) formats.
mp3 downloads most usually present the content in multiple files (by track) just as they appear on the CD version, and should be compatible with all digital media players.
Audiobook (m4b) downloads are presented as one or more longer files, with chaptering per part/episode, and are primarily suitable for playback on iPods and other Apple devices.
I've tried registering for a Big Finish account, but I haven't received a confirmation email, what do I do?
Historically, Hotmail, BT and AT&T customers have had their automated messages blocked or sent to their spam folders, but they believe that these issues have now been cleared.
Can I get work experience at Big Finish?
Big Finish is a small company with only a handful of full and part-time employees, many working from home for much of the time. Regrettably, this means that they currently do not have any capacity to accommodate work experience placements.
Where has the Big Finish Forum gone?
In September 2015 we regretfully announced that the Big Finish Forum was indefinitely suspended, and it was taken down permanently in July 2017.
Unfortunately, the increasing demands on their time both in moderation and countering extensive spam attacks often exceeded their resources and goodwill.