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What is the 60-day satisfaction guarantee?

All products come with a 60-day customer satisfaction guarantee. They believe in their CBD products and want you to find the one that best suits your needs. Guarantees are created for this purpose. With a guarantee, BOTA customers can try a new CBD product to see if it's a good fit within 60 days of your product's delivery. All Money Back Guarantee forms are strictly reviewed and refunds/credits are made at BOTA's sole discretion.

What is their shipping policy?

BOTA orders are shipped via UPS. All packages are shipped via UPS within 48 hours of payment processing. They offer free shipping on orders of $50 or more.

What is their limited warranty?

They warrant that the goods are free from major defects in material and workmanship and conform to all labels used by the seller on the goods. They are not liable for breach of warranty unless Buyer gives Seller written notice within 30 days of Buyer's discovery of a reasonably described defect or should have discovered such defect; Buyer returns such goods to Seller's place of business and Seller reasonably verifies Buyer's claim that the goods are defective.

What is their refund policy like?

They encourage customers to try the product for at least two weeks. If after two weeks you are not satisfied with your product, simply fill out the Money Back Guarantee form and they will issue a refund or credit for your next purchase. No return required. All claims made under this warranty must be submitted to BOTA under this policy within 60 days of purchase. This warranty applies only to the first purchase of any product from www.botaskin.com. If you purchase multiple quantities of the same product, BOTA will only refund or refund the price of the single-quantity product under this guarantee.