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BuildDirect Frequently Asked Questions
Do I have to be a professional to buy from BuildDirect?
The prices on the website are offered to anyone who meets the minimum order requirements. That means that if you are a homeowner, or a large construction company, BuildDirect’s prices are available to you when you buy in pallet and container quantities.
Are there any discounts to tradespeople?
Yes! BuildDirect’s BDPros rewards program gives tradespeople and contractors the opportunity to earn an annual rebate. As a BDPro, you’ll also receive a bonus if your sales go above $5,000, and an even larger bonus if they go above $50,000.
How much should I allow for breakage/damage?
It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, BuildDirect would ask you to have it noted on the logistics receiving document and take pictures.
How can I update my address?
You can update all your billing and shipping information in the ‘My Account’ section of the website. If this is for an order that has already been placed please contact a rep to make the change.
How much does shipping cost?
Shipping is calculated based on the weight of your order and the distance it has to travel. You can enter your square footage on the product page, then click the green “Add to Cart for Shipping Rate” button.