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How do I track my order?
You can track your order by logging into your account and selecting the order you are wanting to track. Once you are in that order, your tracking link will be visible. You can also utilize the Shop App for your tracking number and details.
How long will my order take to ship to me?
They ask that you anticipate 6 to 8 business days for standard ground shipping. Orders to Alaska, Hawaii, Puerto Rico and US Virgin Islands take 5 to 11 business days. They do not ship outside the U.S. Please note, these times are estimates and the shipping carriers may take less or more for the delivery. This is dependent on their work load.
Do I need to use a top coat and/or base coat with the treatment polishes or jelly nail treatments?
You do not use a base coat with their treatments or jelly's. Jelly nail treatments can be worn alone or to lock-in extra shine and extend wear apply with butter LONDON Hardwear™ Shine UV Topcoat. As these are treatments and not polishes, the coverage will not last as long as a polish does.
How do I make a return?
Your return will be processed promptly upon arrival, and they will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.
Can I make a exchange at Butter LONDON?
Yes, If you are not completely satisfied with your butterlondon.com purchase, simply return the unused portion and receipt within 30 days of purchase and they will be happy to refund you for the full product amount. If you prefer, you may exchange your purchase for other butter LONDON products. Shipping and handling fees are not refundable. Only products purchased on butterlondon.com may be returned for refund or exchange. Refunds are credited to the original payment card only.
I received my Patent Shine 10X Nail Lacquer, and the product looks separated. Is this normal?
Yes! This is very normal. The reason this happens is because they use a clean nail-loving formula for all their nail lacquer hues. If you find your nail lacquer has some separation, give it a gentle shake or roll the bottle between the palms of your hands to avoid unwanted air bubbles. Your lacquer is now ready for use!
Do I need to use a top coat and base coat with the treatment polishes or jelly nail treatments?
You do not use a base coat with their treatments or jelly's. Jelly nail treatments can be worn alone or to lock-in extra shine and extend wear apply with butter LONDON Hardwear™ Shine UV Topcoat. As these are treatments and not polishes, the coverage will not last as long as a polish does.
Are Butter LONDON's products vegan, gluten free and cruelty free?
All of their products are 100% cruelty-free and they aim to be vegan and gluten free where possible. Please reach out to customer service for more information.