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How can I search for a hotel?

• Using their search engine, enter your destination city to get a list of hotels. By clicking on the “Compare” button, you’ll be able to compare the different hotels listed and choose the one that best suits your needs. 

• If the dates of stay selected are no longer available, the hotel will be marked as “not available.”

• Alternate dates of stay will be suggested with their corresponding rates at the bottom of the page. 

• By consulting the list corresponding to your destination, you’ll also have the chance to learn about Louvre Hotels Group’s other hotel brands. 

How can I get detailed information about a hotel?

Using the search engine or the “Their Hotels” section, simply enter the name of your destination city and click on “Search” in order to get a list of hotels that match your criteria. Choose the one that interests you and you’ll get detailed information for the hotel in question. To book a room, you have two options: 

• 1 – After looking up your hotel and reading its detailed description, click on the “Select” button and book your room in just a few clicks! 

• 2 – From the home page or the top navigation bar, enter your destination city and you will get a list of available hotels that match the geographic criteria you provided. 

• 3 – It is also possible to make a booking by phone by contacting the central booking office. You will find the telephone number in the menu bar at the top of the page. 

I was given a discount voucher by Client Services. How can I use it?

To use a discount voucher offered by Client Services, here’s what you do. Follow this five-step guide: 

• 1. Choose your hotel. 

• 2. Book directly with the hotel’s front desk by telephone and mention that you have a discount voucher from Client Services. You’ll find the hotel’s phone number under the “Contact” section. 

• 3. Check the weather forecast and pack your bags... But wait! You forgot to put the discount voucher in your suitcase. 

• 4. Arrive at the hotel and trade the discount voucher for your keys. The front desk will simply deduct the voucher amount from your total when you settle up. 

• 5. Now, enjoy your stay. 

An error page is displayed when I’m making my booking. What should I do?

• If an error page is displayed at the time of booking, but you receive a confirmation email, your booking has been made.

• If you do not receive a confirmation email within 24 hours, this means there was a problem at the time of booking and your booking has not yet been finalized.