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Carmen Sol (50)
All 50
Coupons 10
Deals 40
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Carmen Sol Frequently Asked Questions
Where is my order?
Check your inbox for a shipping confirmation email, which includes a link to track your Carmen Sol package. .
If you still need help tracking, please contact them below. They will need your ship-to name, the email address you used to place the order and your order number. Once they have that info, they will get back to you ASAP with more details on your package status.
My package is missing! What should I do?
Still haven't received your order even though your order status says "delivered"? Try checking with your neighbors first to make sure the package didn't get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).
If you don't have any luck there and your tracking hasn't updated within 5 business days, just contact them below and send them your name, shipping address, the email used to place your order and your order number. hey'll get back to you ASAP with more details on your package status.
Can I return my online purchase to a Carmen Sol retail store?
Unfortunately, they do not allow online purchases to be returned or exchanged at Carmen Sol retail locations at this time.
Can I return a sale item?
All sale items are considered final sale and cannot be returned.
What's the return policy?
All full-priced items can be returned or exchanged within 28 days of receiving your parcel. In order to be credited, the item must meet the following conditions:
must be received within 28 days of receiving your order
must be new and unworn with all original swing tags attached
They will inspect all return items upon receipt-any returns which fail to comply with the above will be not credited or may incur a 15% Restocking Fee.
The cost of return shipping is at the customer's expense.
As soon as they receive the return back, a credit will be issued to your original method of payment (credit card, paypal, etc) in 7-10 business days.
For exchanges of clearance items a shipping fee of $9.99 apply.
Are shoes true to size?
Yes, shoes run true to size and therefore you should order your normal size. Size 5 corresponds to European Size 35, Size 6 corresponds to European 36 and so on. They don't offer half sizes.
If you are between sizes, size up is recommended. For example if you are size 6.5 you should pick size 7.
How do I clean my Carmen Sol Jelly bag and shoes?
You can remove scuffs or marks that may occur from rubbing your bag or shoes against other materials by using a mild soap and warm water. For more pronounced scuffs or marks they suggest using a Mr. Clean Magic Eraser.