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CHIKO (35)
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Details 12/31/2025
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CHIKO Frequently Asked Questions
I ordered five pairs of shoes but only received two pairs today. Where are my other shoes?
Orders with multiple items may be shipped in batches.
- The tracking number of each shipment will be emailed to you automatically as soon as the package is on the way.
- If you didn’t receive the email, please check your spam folder.
- You can also log into your account to see the details of each shipment.
What should I do to submit a return request?
Please log into your account to submit the return request for your order within 30 days from the date of purchase.
- Upon approval of your return request, an email with return address and return instructions will be sent to you automatically.
- If you didn’t receive it, please check your spam folder.
I didn’t receive my order confirmation email. What’s going on?
Please log into your account to view order details and print out invoice.
- The order confirmation emails are sent out automatically as soon as your order is placed. If you didn’t receive it, please check your spam folder.
- In this case, please contact your email service provider to add their domain (chikoshoes.com) to your safe list.
- If you still can not receive our email after add our domain to your safe list, they suggest you switch to other email service provider such as “gmail.com”.
What is your return policy?
The item must be returned in its original unworn/unused/undamaged condition and returned in its original packaging for a refund.
- Any item returned with signs of wear or damage can not be refunded. They recommend only trying shoes on in a carpeted area for a very limited time.
- Your return must be accompanied with original packaging plus any accessories or extras that may have been included with the shipment.
- Items on sale or clearance are not eligible for return.
- Bulk orders of more than 3 pairs or items (include 3 pairs or items) per order or multiple orders are not eligible for return.
They request that all the returned goods shall be received within 15 days of the date your return request approved.
Can you tell me something about returned damaged or defective products?
Damaged or Defective products that are returned to CHIKO SHOES are inspected by our Quality Assurance Department and refunded following our return policy.
- If the damage is the result of a manufacturing defect or deviation from their approved factory specifications. Their liability for any damaged or defective products is limited to the refund of such product.
- If the problem was caused by reasons other than materials quality, assembly process, or a deviation from their approved factory specifications, the original merchandise will be returned to you in the same condition as it is in upon their receipt of your returned package.