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What is their shipping policy?
They process and dispatch all orders as quickly as possible. You can track the progress of the order by entering the order number and email on their order tracking website before the order is shipped.
All their orders are provided with free global delivery. After completing the order, you will receive a confirmation email, including your own tracking number.
They use DHL express to send orders from Ireland back to China and FedEx to ship them worldwide.
Please note that any bespoke pieces may take 8-10 weeks to complete from the time you place your order.
Do they ship internationally?
In Chupi, they are happy to provide you with global free delivery service.
They process and send all orders as soon as possible, and all their products now have specific lead times on their website. Just visit www.chupi. COM and search your favorite works.
They send all orders home by FedEx. This is a comprehensive tracking service. Once your work is ready to go home, they will send you an email through the tracking number.
What is their international return policy?
They like what they do, and they hope you like your Chupi works as well. If you decide to return the goods within 100 days after purchase, they will provide replacement or full refund. All you have to do is send your work back to them. Once it arrives and is processed, they will let you know.
They suggest you use tracking postage, because it may take several weeks for them to open your return package and process your request.
If you receive a Chupi work as a gift without a receipt, they are happy to exchange your work from their collection for something else. If you can provide the name of the person who presented your work, they can check whether it is within their 100 day policy.