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Cocofloss Frequently Asked Questions
What is Cocofloss Return Policy?
At Cocofloss, they are committed to delivering gum bliss and happiness.
Since Cocofloss is thicker than typical flosses, it may take some time to get used to. If, after a couple weeks of Cocoflossing, you find that you're unhappy with Cocofloss for any reason, please let Cocofloss know. They'd be happy to provide a full refund for your order within 30 days of receipt.
Cocofloss will provide you with a prepaid return label for any unopened and unused units that were shipped to an address in the US.
How to become a Cocofloss membership?
SIGN UP: Create an account and thtey'll gift you 25 points to get started.
EARN REWARDS: Get access to exclusive perks, and earn points every time you shop.
REDEEM POINTS: Redeem points for exclusive discounts.
How to use my points?
Redeeming your points is easy! You need a minimum of 50 points to redeem your first reward. Click Redeem My Points and enter your code at checkout to treat your teeth to a party favor. 100 points equals $10.00.
Can I cancel my order?
So Cocofloss can ship orders out quickly, thier team typically starts picking and packing orders as soon as they're placed.
If you notice something is wrong with your order, or you'd just like to cancel it, let Cocofloss know as soon as your order is placed. Contact Cocofloss at [email protected], include your order number, and that you'd like to cancel. Thier team will try to catch your order before it gets picked.
If you ordered on Instagram/Facebook or Amazon, please submit your requests via the app or site your order was placed on.
When will I receive my order?
They typically pack and label all orders within 1-2 days of order placement, and you'll receive a shipping notification over email as soon as your order is handed to thier mail couriers.
Total transit times (from order placement to home mailbox delivery) can be found below!
In United States, the Delivery Time is 3-14 days.
In Canada, the Delivery Time is 2-4 weeks.
How Do I Earn Reward Points?
Each member earns 1 point for every dollar spent on cocofloss.com (before shipping & tax)! Aside from earning points through purchases, you can add your birthday to your account to earn points, leave Cocofloss a review, or like Cocofloss on Facebook. Access all the ways to earn on the rewards page: cocofloss.com/pages/rewards.
What is the Cocobrush material made of?
The ergonomic handle is made with 98% recycled ocean-bound plastic from Oceanworks, a supplier of ethically sourced, sustainable materials. The super-soft bristles are made with extra-fine polyester (non-recycled) to gently polish surfaces and clean between teeth and under the gumline. BPA- and BPS-free.