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What is the delivery policy?

• On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery your goods will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.

• If you require goods that you have ordered to be re-directed to an address which is not the original order address Ozhealth may charge you a reasonable fee for doing this.

• Special order-the goods will need to be ordered from the supplier. The time that it takes to source such goods will vary significantly from 1 week to 12 weeks.

• Delivery of software products should occur within standard Australian post delivery times.

What is the refund policy?

Where Ozhealth is obliged to refund your payment pursuant to these terms and conditions, Ozhealth aims to initiate your refund within 2 business days (Monday-Friday 9 a.m to 5 p.m Melbourne time). The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.

How about refunds of damaged goods?

• You should check your goods as soon as they are delivered to you in order to ensure that:they are what you ordered; and they are not damaged or faulty. If this is not the case you should contact Ozhealth via 1300 077 707 as soon as possible.

• If you have a problem with any goods or otherwise wish to return them please contact us on 1300 077 707.