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I ordered a product, how do they ship it?
Their custom interiors will ship within the time frame shown when ordering. Once made, your upholstery will ship separately.
How do returns and refunds work?
Mattress covers, mattress and bedding protectors, duvets, pillows, blankets and blankets (if packaging has been opened or protective seal removed) for hygiene reasons. They will refund the price you paid for the product, including shipping, through the method you used to pay. However, they may be deducted from the price. If the product is an item and they don't take the initiative to pick it up, your refund will be within 14 days of the date they received the item you returned, or if earlier.
When will my order be shipped?
They are proud to offer free shipping on all orders. If your order is over £500 or weighs over 50kg, your order will be upgraded to their Room of Choice service for free. Your delivery time is from 7am to 9pm. You will receive a specific time window on the morning of your delivery. Shipping to remote areas or Scotland usually takes five to ten business days. More orphaned zip codes may take up to 28 days.
Do they have a price matching policy?
Cotswold Company (UK) Limited offers a "price match commitment" for all of its products that meet the following criteria:
Competitor sites offer exactly the same products they sell and are delivered on the same terms.
Products on competitor sites must be in stock and ready to ship.
A Cotswold Company (UK) Limited representative was able to confirm details on a competitor's website.
Their price promise applies to the product, including shipping to mainland UK locations.
Their price promise applies within 7 days of purchase.