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Course Hero Frequently Asked Questions
Do I have to pay? How much does it cost?
Course Hero offers a Basic (free) Membership as well as a paid Premier Membership. Free members can seek help from Course Hero's online tutors at an a la carte price. Premier members may unlock up to 30 documents and/or User Questions, as well as access all Textbook Solutions and Explanations in Course Hero's library and receive up to 40 Questions.
For those interested in signing up for the Premier membership, you will be charged right away. Course Hero's membership price is listed here and Course Hero charges one time at the time of purchase. Please note, they don't want to interrupt your service, so at the end of your commitment period your subscription will automatically renew. You may cancel your subscription at any time.
All members also have the ability to earn Unlocks and Questions by contributing their own study documents to Course Hero's library; you can earn 5 Unlocks or 3 Questions (up to 9) for every 10 study documents submitted.
Does Course Hero offer refunds?
Refund request: The fastest way to find out if you qualify for a refund is to reach out using the "contact us" button below. Course Hero is available 24 hours a day, 7 days a week.
Cancel subscription: To cancel your membership subscription to avoid the next recurring charge, follow the instructions here.
If you signed up through a phone app via iTunes or Google Play, please contact Apple or Google directly for all billing inquiries.
When will I receive my refund?
Refunds generally take about 3–7 business days for your financial institution to process, but it may take up to 9 business days to be reflected on your statement. Please note: If you paid with PayPal, your refund will be sent back to your PayPal account. To move it from PayPal back to your bank, you'll need to manually log in to your PayPal account and transfer the funds to your bank.
How can I cancel my Course Hero subscription?
You can cancel your Course Hero recurring subscription at any time to stop further charges. Please note: This will not automatically refund any new or recent recurring charges.
If you signed up through our Course Hero website, follow these steps to cancel your recurring subscription: Log in to your account and hover over your profile picture to and go to your Account Settings.
Follow the instructions on the page to confirm cancellation.
If you signed up through iTunes, you can cancel your subscription directly through your iTunes account. Contact Apple directly for any billing related questions.
If you signed up through the Google Play store, you can cancel your subscription directly through your Google Play account. You may contact Google Play Support for any billing related questions.
Once you've finished that process, you will receive an email confirming that your membership has been canceled successfully. After the membership period expires, your account will then revert to a Basic Membership, which means you will have Premier access until then.
Learn more about how to completely close your Course Hero account and be removed from the site.