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CPE Depot Frequently Asked Questions
How to buy a membership?
At the top of every page on CPE Depot is a blue header bar which has the Buy Membership link. Click on the Buy Membership link and the page to buy a membership will be displayed. The first section of the page has three check boxes to allow you to purchase one or more of the membership types that CPE Depot offers.
What kinds of membership does CPE Depot provide?
- A Self Study Membership allows you to take any self study courses or on-demand webinars on CPE Depot. However, live webinars and ethics courses are not included in the self study membership.
- A Webinar Membership allows you to participate in any live webinar or on-demand offered by CPE Depot. Webinars are scheduled to be presented at specific dates and times.
- An Ethics Membership allows you to take any ethics course or ethics webinar offered by CPE Depot. Most ethics courses are offered as self study courses.
- A Nano Membership allows you to take any nano learning course offered by CPE Depot. Nano learning is the newest format of course we offer - 10 minute video based courses. You can select any or all of the above membership types for purchase.
- The All Access Membership is a combination of all their memberships and will allow you to take any course (self study, live or on-demand webinar, ethics and nano learning) on CPE Depot.
If I'm unsatified with service provided by CPE Depot, what should I do?
You can make a complaint including your your name and contact information as well as a detailed description of the complaint and any action you would like them to take to resolve your complaint. All complaints will be reviewed by their Director of CPE, Frank Castillo CPA. Frank can be reached directly via email at [email protected].
Can I cancel the course, webinar or seminar?
Yes, of course. Once you cancel your course, webinar and seminar, you will be immediately notified via email of the cancellation. If the course, webinar or seminar was purchased individually CPE Depot will provide a refund. In this situation your are not required to initiate a refund request. It will be provided to you automatically.
How to delete a course?
When you take a course on CPE Depot for the first time the course will be added to your My Courses. You can quickly access your My Courses list by clicking on the My Courses link in the My Account panel on the left hand side of any page. And then click on the My Courses link you will see your My Courses list. To delete a course just click on the Delete button. After you click the Delete button you will be asked to confirm that you want to delete the course registration.