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What is their return policy?

• They always check their products and make sure they are available. They don't accept returns that change their mind.

• In rare cases, if you receive damaged or defective goods, you must notify them within 2 days after receiving the goods. You can then fill out the form and email it to [email protected] And attach the following: order ID:, name of defective item (full name), buyer's name, photo / video and defect description.

• Note: they will check the soft products to ensure that only acceptable products are delivered to you. However, due to the nature of polyurethane products, they may have slight defects, including bubbles or pores, tiny cracks and a small amount of dirt. 

• They will not compensate for the damage or defect caused by the customer's use, nor for minor defects, including but not limited to small defects in the product packaging (as long as the original packaging is intact), small blisters, small cracks and small stains Problems that do not affect the reasonable use and enjoyment of the goods and are sent to their valued customers in the way they receive from the manufacturer will not be guaranteed as defective / damaged goods, so they will not be compensated.

What is their shipping policy?

• They transport all items in protected envelopes or boxes and carefully inspect all items before shipment.

• They include gifts in all orders. They are turning to sustainable packaging. They do have some existing plastic packaging materials that are trying to use up. Thank you for your patience during their transition! They usually process all orders within one to three working days.

• Their squishes and gifts are located in Australia, but they have shipped thousands of orders to more than 150 countries.

• Australia and New Zealand can enjoy free shipping service when the order is over $50aud, and the international shipping cost is $5-$10. No matter how much you buy, the maximum unified shipping cost is about $10!

How to track my order?

• When your order is shipped, you will receive an "completed" email.

• You can track your number on this website: https://ecommerceportal.dhl.com/track/

• When the item arrives in your country / region, you can track the number on your local postal website.

• For example, if your package has arrived in the United States, you can use usps.com.