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How long can I get my refunds at Cufflinks.com?
After a return has been received, it may take 5-7 business days for them to process. If using a credit or debit card, refunds will be credited directly to your account; however, it may take 3-5 business days for this to reflect on your statement depending on your bank's policies. If paying by check or money order, a refund check will be mailed to you. If payment was processed via PayPal, they will process a refund back to your corresponding account. An e-mail confirmation will be sent when your return has been processed.
Can I make an exchange at Cufflinks.com?
Exchanges may be made within 30 days of your delivery. Products returned for exchange must be in new and unused condition, and must contain all original packaging and accessories. Additional shipping charges may apply.
How will I know my order is being processed?
A confirmation email will be sent to you when receive your order. After your order has been processed for shipping, they will notify you via email and include a tracking number.
If you do not receive a confirmation email after you have placed an order, please contact them at [email protected] and a customer service agent will respond.
How long will it take for my order to ship?
Orders typically ship the same business day (or the following business day if the order is placed after 3PM EST). Engraved orders typically require 1-3 business days to process before shipping.
Special order items require additional time to process -- usually anywhere from 2-6 weeks (as noted on the item).
Once shipped, when can I except my order to arrive?
Most orders are shipped from their Sioux Falls, SD warehouse and are typically delivered to locations in the contiguous USA in 5-10 business days. Unfortunately transit time for standard delivery options cannot be guaranteed.
They also offer expedited options via FedEx – 3-Day Select ($10), 2 Day Air ($12) and Overnight (Price Varies).
Please note that all transit times are M-F only.
Can Cufflinks.com send me a catalog?
Modern problems require modern solutions. To keep your formal wardrobe fresh and modern the products on their site are updated frequently. Unfortunately, a catalog would be obsolete by the time it made it to the printing stage, which is why they no longer produce them.
If you need help or would like product suggestions, feel free to Chat Live with one of their friendly agents or email them at [email protected].
Can I make a return at Cufflinks.com?
Their Returns Department makes it easy to return your item! Most Cufflinks.com purchases can be returned provided they are in new and unused condition, and fit within the time frame of their return policy.
To start the return process, please call Customer Service at 1-877-283-3565 Mon - Fri 9am-6pm EST or email [email protected] for your Return Authorization Form and FREE FedEx Return Label (US only). Please include your order details.
Items must be returned within 15 days of delivery to be eligible for refund, or within 30 days for store credit or exchange. If any exceptions to their return policy are made, your return may be subject to a 10% re-stocking fee.