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When Will My Order Ship?
Due to labor shortages from COVID-19, Cynthia Rowley is currently experiencing delays in the processing of all orders. Cynthia Rowley apologizes for the inconvenience caused, and appreciate your patience. They are working Cynthia Rowley's hardest to get your orders out as fast as possible.
Where Do Orders Ship From?
Most orders will ship from thier warehouse. Less frequently, high demand or specialty items will ship from one of thier boutiques. To get your order out to you as soon as possible, items from your order may ship from various locations, so you will receive multiple packages. If your order ships in separate packages thier customer care team will send you tracking information for each shipment. Don't worry if you selected an expedited shipping method, you will only be charged once.
How Long Does It Take For My Order To Arrive? Can It Be Expedited?
With Ground Shipping your order will arrive in 3-5 business days. They also offer 3 Day Shipping, which will arrive 3 days after the package is processed and shipped from thier warehouse, and 2 Day Shipping, which will arrive 2 days after the package is processed and shipped from thier warehouse. International orders are shipped by Fedex, and will arrive within 2-4 business days after the package is processed and shipped from warehouse.
Can I Change Or Cancel My Order?
Once you place your order they start to process and fulfill quickly! If your order has not yet shipped they will do thier best to cancel and make any changes. Pre-order items are not able to be canceled.
What Is Cynthia Rowley Return Policy?
They have a 7-day return window from the date the item has been delivered. Items purchased at a discount of 30% or more are considered final sale and are not eligible for a refund, exchange, or store credit. This includes items bought with a discount or a promotional code. Items purchased at full price or at a discount less than 30% off original price are eligible for exchange or return. To learn complete details visit: https://cynthiarowley.com/pages/shipping-returns
How Do I Start A Return Or Exchange?
To return or exchange an item, please visit Cynthia Rowley's Returns & Exchanges page in the footer of Cynthia Rowley's website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is submitted and a $10 processing fee will be deducted from your refund.