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Promo Detail: Apply this coupon while you make the purchase and check out at Cysterwigs. You’ll get 35% Off.
What are the eligible requirements for returns?
Wigs and toppers inoriginal factory condition (unaltered, unstyled, unworn, undamaged, containing no odor or signs of wear or styling products
All original packaging must be included (including free gifts, hair nets, tags, netting, etc.).
Must be in the mail, on its way back to uswithin 10 calendar days of the day tracking indicates it was delivered to your location.
What are the shipping times for international orders?
Processing time = 5 - 10 business days after order is placed; this is due to the administrative work required to package and prepare international shipments.
Shipping time is determined by the carrier and method you select at checkout.
Processing timeline begins next business day for orders placed after 2:30 pm.
Do I need to pay for duties, taxes for international orders?
Please be aware that your country may require duty or customs fees on inbound goods from the USA. These charges can add significant cost to your purchase.
They do not charge duties or other international customs charges. International clients are 100% responsible for these charges.
Duties and VAT are typically based on the price you paid for the item you ordered, minus discounts. They are required by law to disclose the value of the package contents and cannot alter this value.
Please expect duties as an additional expense at the time of purchase.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from them which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
If you have any further questions, please don't hesitate to contact them at [email protected].
What is the shipping policy?
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped. HairKittyKitty.com and CysterWigs are not responsible for lost, stolen, or damaged packages.
Any domestic package over $500 in product value will require a signature confirmation. Your order may arrive in separate packages.
Please expect seasonal shipping delays resulting from high-volume shopping holidays, such as Memorial Day, Mother's Day, Black Friday, and the Christmas season. Please expect these as a common occurrence these times of year and plan accordingly.