deal parade Frequently Asked Questions
Why Buy refurbished?
Much of the refurb merchandise are returns from customers who never used the product and shipped it right back for a refund. At this stage in the product life cycle the item must sell as refurbished. If they are returned as defective, the manufacturer repairs, tests and certifies for re-sale. This process extends the life of a gadget or electronic that would otherwise be discarded as waste. It not only saves you money but contributes to the reduction of electronic waste.
Their philosophy is simple – buying refurbished technology instead of brand-new devices saves their customers money and avoids sending another gadget to a landfill.
Is my account secure?
Yes. The security of your Personal Information is important to them, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
While they strive to use commercially acceptable means to protect your Personal Information, they cannot guarantee its absolute security.
How long can I receive my item?
Orders will be processed the within 24 hours of receipt Monday through Friday during business hours. To protect you as a credit card holder DealPartners.com may request additional information that may delay your order process.
The average delivery time is 3-7 business days.
Ground shipping is a reliable door-to-door option which is usually delivered within seven days. Most residential/commercial ground packages are delivered Monday through Friday during business hours.
Oversized Shipments due to the size on this merchandise it will arrive via freight delivery. Residential delivery is available within the continental U.S. by ground shipping only with an average delivery time of 3-7 business days.
What is their returns policy?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of their error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes them to process your return once they receive it (3 to 5 business days), and the time it takes your bank to process theri refund request (5 to 10 business days).
- If you need to return an item, please contact them with your order number and details about the product you would like to return. They will respond quickly with instructions for how to return items from your order.