DEMDACO Frequently Asked Questions
What is a wish list?
A Wish List lets you compile DEMDACO products that you like into a list you can view later and share with friends and colleagues.
You will need to create an account and log in to activate the Wish List option.
After viewing a product you like, click the Add to Wish List link located next to the Add to Cart button.
Click the Wish List button in the header any time you are signed in to view your Wish List.
Here you can move products from your Wish List to your cart for purchase.
How do I become a demdacd retailer?
If you are a store owner interested in carrying DEMDACO product, go to the Create an Account page.
You can view our library of helpful how-to videos to get started on DEMDACO.com.
You can also contact Customer Support at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by email at [email protected] to find a Territory Manager in your area.I become a demdacd retailer.
Will products I ordered from DEMDACO be delayed due to the efforts to quarantine the virus?
You may return or exchange your purchase within 30 days of delivery.
All products must be in the condition you receiveAll returns and exchanges need a Return Material Authorization Number (RMA#).
Please call DEMDACO at 888.336.3226 to begin the return or exchange process and receive your RMA#.
This RMA# is necessary for processing your return.
Please write the RMA# on the outside of the carton being used to return the product and please include this RMA# on a copy of the original packing list or invoice and place it inside the carton being returned.
Please note that it takes 7 to 14 business days to process returns once they arrive back at our location.
Upon receipt of your return, they will initiate the refund process.
Original shipping costs are not refundable.
Return and exchange shipping costs are your responsibility. DEMDACO will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
When will FedEx Ground Shipment be scheduled for delivery?
The map below is a general representation of transit times for FedEx Ground shipments to commercial destinations.
In limited areas, transit times may differ between shipments to commercial and residential destinations.
For specific transit time information from one ZIP/Postal code to another, please go to Get Rates & Transit Times under the Ship tab on fedex.com.