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Can I use a replacement dock cover that is made by another manufacturer?
They only recommend the use of dock covers made by DockATot. They have been carefully designed to fit the tube and pad appropriately, have undergone extensive safety testing, and have important safety information affixed.
How should I wash my DockATot dock?
Each piece of the dock is washable, care instructions are below for each piece (for more detailed instructions please refer to the label sewn into your dock cover). They do not recommend using bleach on any part of your dock - stain remover is preferred.
Outer Cover: Machine wash in warm water inside a garment bag and hang to air dry (to help avoid colour bleeding for covers with prints, be sure to immediately hang to dry after machine cycle is finished and ensure there are no folds or overlapping when drying). Do not tumble dry. Do not bleach. Do not dry clean.
Pad: Hand wash in cold water and lay flat to dry. Do not tumble dry. Do not iron. Do not bleach. Do not dry clean.
Inner Sleeve: Machine wash in cold water and hang to air dry. Do not tumble dry. Do not bleach. Do not dry clean.
Inner Tube: The tube rarely needs washing, shaking and ventilating are usually enough. If washing the tube, machine wash in hot water inside a garment bag and then tumble dry on low heat only. You can shake or fluff to redistribute the filling as necessary. If still damp, lay flat to dry. Do not iron. Do not bleach. Do not dry clean.
Can I purchase replacement parts?
Yes, you can purchase replacement parts for their docks. For example, you can purchase a replacement pad or tube for both the Grand and Deluxe+ docks on their website. Never use components of docks separately. Only use when fully assembled and zipped. Loose fabric and parts may present a suffocation hazard.
Where's my refund?
If you have returned your order and have tracking confirmation that it has been delivered, your refund should be processed within a week. You will receive an email confirming your refund has been processed. Please keep in mind that it may take 5-10 business days for you to see your refund reflected on your account.