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Do I have the right to return it?

It is important to note that any beauty gift boxes that are packaged together by a single product will not be eligible for return as the products contained in the box may have been removed from their original packaging for display purposes and included in the box. For health and safety reasons, they do not accept the box or the product it contains once delivered. You have the right to cancel any order within 30 days without giving a reason. The cancellation period will expire 14 days from the date you acquire the goods, or 14 days from the date a third party other than your nominated carrier acquires actual title to the goods.

How do they arrange the return of my order?

They offer free returns on all purchases on theunexpektedstore.com. Please make sure that when you receive an item, you take good care of it, the item you return should at least be unopened and in any original packaging. You have 14 days from the date you receive your order to initiate a return. Please contact them through the account section of the website so they can arrange a hassle-free return for you. They need to know your order number, the item you're returning, and the reason for the return. Please pack items securely and make sure their return form is included.

What is their shipping policy?

£3.95 standard delivery fee. Free UK delivery on orders over £25. Please allow 2-3 business days for delivery. Order before midnight, next day delivery, 7 days a week. Next day delivery costs £4.95.

How can I track my order?

They will send you an email to let you know when your order has shipped and is expected to arrive.