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How long can I get my refunds?
Refunds will be issued upon receipt and inspection of returned products in the same method of payment as the original transaction, for example, if the purchase was made using a credit card, a refund will be issued to that account.
They will issue refunds upon receiving and inspecting returned items. They will utilize the same method of payment as the original transaction. For example, if a purchase was made with a credit card, a refund will be made to that. It is important to note that a 1/8” cut tolerance applies to all glass products. Measurements of the glass must be made with a builder's tape measure to ensure an accurate measurement. Sewing tape measures will not provide an accurate reading; measurements made in this form cannot be accepted as proof of incorrect glass specification.
Where is my order?
The easiest way to check the status of your order is to go to the Order Status page. You will be asked to enter your order number there. You can also call their customer service number at (866) 452-7707.
How do I use my promo code?
Enter your code at checkout exactly as it appears in the email, printed offer or webpage. Click "Apply" and your discount will be detailed in the payment summary. Only one promotional discount code allowed per order. You can find additional Terms & Conditions detailed on the original offer.
What if my promo code is not working?
If you tried your promo code and it is not showing a discount, please email them at [email protected] or call them at (866) 452-7707.
What are your quality standards?
All glass contains various types of flaws or blemishes, which may be visible to the naked eye. This is unavoidable - even the finest raw materials contain minor flaws. The federal government mandates that no defects should be visible in the glass when it is viewed horizontally or vertically from 11 feet away under normal lighting. All of their glass meets these standards.
Can I cancel my orders?
Due to the custom nature of their business and to ensure that orders are shipped on time, once your order is submitted and approved they begin working on it immediately. For this reason, most orders cannot be cancelled once submitted.
If any changes are necessary, please contact their office immediately at 1-866-GLASS-07 (1-866-452-7707). In most cases, changes cannot be made once an order has been submitted but they will do their best to accommodate your needs.
When will I get my order?
Custom products can take between 5 to 7 business days to be fabricated and will ship after that. In-stock items are normally shipped within 1-2 business days.
What's the installed product warranties?
You can order with confidence from Dulles Glass & Mirror, because they stand behind their products in both materials and workmanship. With one (1) full year of coverage from the time of installation, their mirror warranty is the best in the industry. Products that they install for you, such as large mirrors, sliding doors, and frameless shower doors, have different warranties. To view their detailed warranty statements, follow the links below. For warranty replacement of your Dulles Glass & Mirror product, please call (703) 361-9994.