Earl May Frequently Asked Questions
What ia your return policy?
Product must be returned with original sales receipt 30 days from the date of purchase. With sales receipt, refunds will be awarded in the form of an Earl May gift card or the original form of payment for the amount purchased. Purchases made with Credit or Debit cards will be credited back to the original card. For purchases made with an Earl May Gift Card, a new Gift Card will be issued. Products purchased online may be returned to our warehouse within 30 days of purchase.
Waht about your guarantee?
Guaranteed for One Year: Hardy nursery stock and perennials are guaranteed for one full year from the date of purchase. (For shipped live plants, please see separate guarantee, delivery, claim, and return policies at the bottom of this page.) An additional one-year guarantee is available with qualifying purchase of 1-gallon Earl May Plant Start on the same receipt. In-store nursery stock and perennials with a one-year guarantee include trees, shrubs, evergreens, roses, perennials, grasses, vines, and edible fruits.
- Guaranteed for 30 Days: Houseplants and outdoor tropical plants are guaranteed for 30 days from the date of purchase.
- Guaranteed to Germinate: Lawn and garden seed are guaranteed to germinate.
- Guaranteed to Bloom: Bulbs are guaranteed to bloom.