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Electric (34)
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Electric Frequently Asked Questions
How can I make a return or exchange?
Submitting a return or exchange is easy! If you aren’t satisfied with the products you purchased, they will happily accept a return and issue a full refund within 14 days of purchase.
Head to their returns page and click "Submit a Return" to get started.
The system will issue you a pre-paid return label, which you’ll use to send the item back to them in its original packaging.
The system will also provide you with a voucher code to apply your order credit towards a new purchase.
If you decide not to make a new purchase with your voucher credit, the return will be processed as a refund when your package makes it back to our warehouse for processing.
What is covered under the "life time warranty"?
Electric offers a lifetime warranty on all defective Electric sunglasses, bags, and luggage.
Goggles and other products are fully warranted with proof of purchase against defect in material and workmanship up to (1) year from date of purchase.
Electric warranties do not cover normal wear and tear on products such as: scratches on the lenses of sunglasses, goggles, or spare lenses. Scratches to watch crystal, watchcase, or abrasions to the strap or bracelet; dead batteries.
Electric’s warranty does not cover internal or external damage caused by abuse or mishandling.
What is the international shipping policy?
All International orders are shipped via International DHL Parcel Direct.
International Orders ship out from their warehouse once a week on Wednesdays.
Please note that duties and taxes will also be added to International orders.
Covid Update: Please allow an additional 2 weeks for International orders to arrive during this time.
How long does it take to receive my refund after my return?
A return confirmation will be sent to you as soon as your return is processed and a credit will be made in the original form of payment used, usually within 7 days.
Unfortunately, they cannot refund your original shipping charges.
What is Electric's goggle warranty policy?
Electric offers a limited lifetime warranty with proof of purchase against defect in material and workmanship up to (1) year from date of purchase.
Normal wear and tear and abrasions to the strap or lens is not covered under warranty.
If Electric products are proven defective, Electric will replace them at no cost to you.