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Expiry Date: 06/18/2024
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How long does it take to get warranty or service work done?
For the products which can be repaired in their Oklahoma Repair Center, repairs are normally done within 2 weeks of receipt as long as parts are available. There are times when they are out of stock on certain parts. You will be notified of the progress.
Will I get the shipping tracking number for my order?
Yes, you will receive a tracking number.
They normally ship orders within 24 hours. Orders placed before 1 p.m. Central Time ship the same day. During busy seasons (Christmas holidays, etc.) the 24-hour shipping time is extended.
If you are preordering a light (new releases), note the expected ship time which is posted on the product page on their website.
You will get the tracking email if you use a valid email address.
If you don't get the tracking number email when expected, please check your spam folder.
You can log into your Fenix-Store account, check your order history, and you will see the tracking number associated with each order.
How can I get my light repaired if it is out of warranty?
For the life of your light, repairs will be made with no labor charges and as long as parts are available from the manufacturer.
If they are able to get parts to repair your out-of-warranty light, you will never be charged labor to make the repairs. You will be charged a nominal amount for the part and you are to pay shipping to the address provided on the Warranty and Repair Form. The cost of return shipping of your product is included in the price of the part needed to repair your light.