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How can I learn about new products and sales?
You can learn about new products and promotions by signing up for their email newsletter. Just enter your email address in the Stay Connected section in bottom section of their Website. You can also opt-in to receive emails when creating a user account.
I received an item as a gift – can I exchange or return it?
Returns and exchanges only apply to purchases made at FitzandFloyd.com. They can only refund the credit card used to make the purchase. Contact Customer Service regarding a request to exchange a gift item within 60 days of receipt, and provide the recipient name, order number and shipping zip code. Please refer to their Returns page of the website for complete details.
How can I track my online order?
You can review your order under "Track Order" in the "My Account" section of the website. The items you've purchased and shipping details can be retrieved easily. Order information is posted as the status of your order changes.
Can I cancel or modify my order?
When you place an order with them, it is processed immediately to help ensure your package is delivered within their estimated shipping timeframes. Unfortunately, they are unable to change or cancel an order once it has been submitted.
How can I redeem an E-Gift Card?
When shopping at FitzAndFloyd.com, make your selections and proceed to Checkout as usual. Enter the E-Gift Card number during checkout, then click APPLY to redeem.
Where will my E-Gift Card be sent?
The E-Gift Card will be sent to the email used for checkout. They recommend you then forward the email to the intended recipient, or you can print it out and hand deliver it.
Where are Fitz and Floyd's products made?
They utilize numerous factories in various locations around the world to ensure the utmost quality and maximum value for their customers. All pieces indicate country of origin on the underside of the product.