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Can I return a product that I'm not satisfied with?

• Yes. You may return any merchandise purchased from FMJ, Inc. DBA FredMeyerJewelers.com within 60 days of purchase. 

• If returning an online purchase, a return Authorization Number (RAN) must be created within 60 days and the item must be shipped back for processing within 1 week of RAN creation. 

• Online purchases may be returned to the online store or any of their store locations. 

• Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. 

• Returned merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

How long does it take to process my order?

• Orders are processed Monday through Friday. If you place an order on a Holiday, Saturday or Sunday or after the cutoff on a regular business day, your order will begin processing the following business day.

• Processing times vary by item.

• Processing time is additional to the time spent in shipping.

• "Expected by" dates displayed on the product detail page include the item’s processing time in addition to the delivery method selected at the time.

• Orders received by 8am Pacific Standard Time will begin processing the same day.

• Orders received after 8am Pacific Standard Time will begin processing the following business day.

• Orders placed after 8am Pacific Standard Time on Fridays will begin processing the following Monday.

What is the return policy for loose diamond?

• Loose Diamonds purchased online must be returned to the online store within 30 days of when the order was placed.

• The Loose Diamond must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

• Return requests can be processed on their website, please see Online Return Requests for more information on how to process your online return.

When will I receive my refund?

• Refunds will be credited back to the credit card used for the purchase. Please note: an in-store purchase cannot be returned to the on-line store.

• Cash refunds are issued to original purchaser with original sales receipt. 

• Items purchased by check require a 21-day hold from date of purchase. Cash and checks over $100 are issued by check from Kroger within 30 days. 

• Returns of merchandise purchased with a debit or credit card will be processed as a credit to the account on which the original purchase was made. This will include closed accounts.