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What is their shipping policy?

• Orders placed online are usually processed to ship within 2 working days before inventory is available. During sales activities and holidays, orders placed online may be processed for shipment within 3-5 working days before inventory is available. After the order is accepted and processed, the delivery window begins. 

• Delivery charges are based on the total weight of the order. At present, they cannot deliver goods to the P.O. Box or P.O. Box. Their transportation company ups will make the first attempt, and if the first attempt fails, the package will be redirected to the nearest UPS access point. Please visit ups. Com for more information about UPS access points.

What is their return policy?

• Full price items purchased in frette. Com the United States may be returned to frette. Arrive in the United States within 30 days from the date of shipment. If the goods purchased in the same order are delivered in batches, the return period starts from the delivery date of the last batch of goods. 

• Fred. Com the United States accepts the return of unused and unwashed items purchased through free. Com only in the United States. Items purchased on free. Com the United States cannot return to frette retail stores, frette stores or non American frette stores.

• All sales items are final and cannot be returned or exchanged to free. COM, frette retail store or frette outlet store.

How to return a demostic item?

• For items eligible for return, please contact [email protected] Or 1.800.353.7388 with your troubles. Com U.S. order number, and indicate the return item to request the RMA number.

• If the purchased items meet the return conditions, customer service will issue RMA number and free prepaid UPS return label. If you choose to use different transportation methods, please ensure that the goods can be tracked and note that they cannot reimburse any transportation or insurance costs. Fred. Com will not be responsible for any items lost, stolen or damaged during transportation, and will not return the value of the goods. 

• Please put the goods in the original package, attach the tag, and attach the packing list and RMA number. Write RMA on the outside of the return package, firmly seal the box, and affix the return shipping label.

• All shipments without RMA number issued by free. Com USA will be rejected and returned to the sender at the time of delivery.

• The credit card will be returned according to the original payment method within 20 days after receiving the return. Gift returns will also be credited to the original payment form within 20 days after they receive your return.