80% Off Frmoda Coupons & Promo Codes | Apr 2024

Are all items on frmoda.com authentic?

Frmoda.com sells only authentic products. All items are shipped with their original packaging and are purchased with a valid invoice.

Can I return one or more items?

• All purchased items, included discounted items, can be returned. The satisfaction of their customers is very important and returning an item is fast and easy.

• If for any reason you are not satisfied with your order, you can return the item within 14 days of delivery of the product. The return's costs are charged to the customer.

• If you would like to change the size of your product, the shipping of the exchanged article is free of charge.

• Please note that they can only accept returns from the country which the item was sent to. 

Can I place an order without creating a user account?

• You can purchase on frmoda.com without creating a user account. Once you have added your products to the shopping bag, you will be redirected to the checkout page.

• Choose the option "guest checkout", enter your billing and shipping address and select your payment method. You can pay by clicking on "Confirm" your order.

• After your purchase, you can create an account in "Your account information"section, by clicking on "Create a user account for the next purchase".

When will my credit card be charged?

• When placing an order on frmoda.com, the total of your order is pre-authorized by your credit card, meaning that this amount is reserved for frmoda.com. This pre-authorization is a validation of your credit card, which ensures that the given amount can be charged to your account. 

• The available limit on your credit card will be altered according to this pre-authorized amount, however it will not be charged yet. Once your package has been shipped, the amount will be charged to your credit card. If the order is cancelled before the shipping, your credit card will not be charged and the pre-authorization will be void.

• Please note that the pre-authorization is valid for at least 7 days and the time it takes to declare it void depends on your bank.

How do I get a refund after returning an item?

• FRMODA will refund the customer within 14 working days of the customer's shipping of the item. However the refund may be delayed if the item has not been received or if there are proofs that demonstrate that the item has been shipped back to the client.

• You should also take into consideration the time needed by the bank to process the refund. The refund will be issued on the payment method that was used on the original order (credit card, PayPal,..), except for some cases.

• You can find further information in the "Refound" section. You may choose to receive a voucher, which you can use on frmoda.com, for the amount of the returned items instead of a refund.

• You should select this option while completing the return form. The voucher will be sent to the email address entered in your account details.