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Can I cancel my order?
They are a boutique company and they will try to help you if you can. Due to the highly customizable nature of their products, they cannot cancel orders after they start preparing to ship. If you ordered Funky Chunky and need to change your order, they can accommodate your request if it was made before packing and shipping (usually within three hours of your order).
How soon will my order start shipping?
All orders usually ship the next business day, but during heavy order periods (i.e. holidays), please expect your order to ship within 2-4 business days. For custom and business gift orders, please contact your sales representative for lead times and estimated shipping dates.
How much do I need to purchase to be eligible for the free shipping?
Customers need to buy products above $75 and enjoy free shipping.
Will my package melt when it's hot?
They ask you to pay attention to the weather at your shipping destination and use the most suitable shipping option at checkout to avoid delays. They are able to ship chocolate products in time to warm weather areas (or during warm weather) if the product is in transit for two days or less and in special packaging with ice packs.
How does return work?
Funky Chunky does not accept returns, refunds or exchanges for any of the following reasons:
Order an incorrect and/or wrong quantity of product.
Items delivered to the wrong address provided by the purchaser
The delivery was unsuccessful because the consignee was not delivered at the address provided by the sender.
Degraded product quality due to incorrect shipping address provided by the sender or rerouting requested by the buyer.
Product quality problems caused by improper handling by the consignee.
Reject the product on delivery.