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Where can they ship my Furla order?
Unfortunately, they do not ship to addresses outside mainland China. They are currently unable to ship items purchased online internationally. If your order has been placed successfully, you will receive an "Order Receipt Email". Remember, your order will only be confirmed when an "Order Email Confirmation" is sent. After placing your order, you should receive a confirmation email. Please note that when paying with WeChat Pay or Alipay, the amount will be charged when the order is placed.
What is the time and shipping fee for Furla?
Furla offers free courier service. The order will be delivered the next day after receiving the shipping confirmation SMS. Orders placed after noon on Saturday will be processed the following Monday. Please note: Sundays and public holidays are not considered working days. Due to public holidays, orders may be delayed in shipping and delivery. Furla China can provide standard VAT invoices for your purchases. All invoices will be issued by Furla Retail (Shanghai) Co.,Ltd. When you confirm your order, please select whether you want a standard VAT invoice and provide the relevant information.
Is it possible to change or cancel an order?
No, unfortunately, once an order has been placed, it cannot be modified or cancelled. However, they offer customers a free return policy of 7 days from the date of receipt. The right to return the product can only be exercised by the customer and in no case by the recipient of the gift.
Does FURLA offer free returns?
The Furla online store is designed to demonstrate the highest level of customer satisfaction and the highest quality products. If for any reason their product doesn't meet your expectations, they offer customers a free 7-day return policy from the date of receipt. The right to return the product can only be exercised by the customer and in no case by the recipient of the gift. Original purchase invoices, packing slips must be retained, all returned items must be new and unused, and all Furla labels must be fully affixed to the product, including accessories, care instruction manuals and giveaways.