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How do I know if my keys or accessories are suitable?
KeySmart works with almost any flat key. The column diameter is 4 mm. They don't recommend putting large plastic car keys inside the KeySmart because they don't slip easily. These keys can be attached to the ring that comes with each KeySmart.
Do they ship internationally?
They are! International shipping is $4.99.
What is their return policy?
They want you to like everything you buy on www.getkeysmart.com, but if you don't, they understand. Returns must be made within 30 days of receipt by the customer. After 30 days, they cannot offer you a refund or exchange. Items must be in good condition to be eligible for return or exchange. To return your product, please email [email protected] and they will provide you with a return address. Please do not return items without notice, if you do, they may not be able to refund your purchases. In order to complete your return, they will need a receipt or proof of purchase. Due to the nature of the mystery bag, returns will not be accepted.
Is there a charge for returning the KeySmart Pro?
If you return the KeySmart Pro after connecting it to your phone, they will charge a 15% restocking fee. They apologize for the fee, but after you sync the device to your phone, they can't resell it because there's no way to unlink the synced device. After your return is approved, refunds will be issued to your credit card or original payment method within one week.
Can I exchange it?
They accept undamaged items to be replaced within 30 days of receipt by the customer. Customers must pay additional shipping and handling charges. Please email [email protected] and they will provide you with a return address. Depending on where you live, the time it takes for your exchanged product to reach you may vary. Also, if the item was marked as a gift when purchased and shipped directly to you, you will receive gift points for the return value. Upon receipt of the returned item, a gift certificate will be mailed to you.