Details 19 used05/16/2025
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Expiry Date: 05/16/2025
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Proper Frequently Asked Questions
What is Refund policy of Proper?
If for any reason you are unsatisfied with your purchase after some weeks of usage, you can return back the items you purchased on GetProper.com within 30 days of your delivery. And they will give you a full refund. Please note that if the products are bought in other retail stores, you are expected to return them to stores where you bought the items. Proper connot accept returns or refund customers who try to return a retail purchase via their website. Refund will be issued to the original form of your payment and the time it takes for the refund to demonstrate on your bank statement depends on your financial institution.
How much is the shipping? And how long will it take?
For Proper subscribers, they can get the shipping for free. For non-subscribers, they will pay a flat rate of $5.00 for every order. After you place your order, they will process it within 24 hours. Once delivered, the shipment will take 3-7 business days (exclude additional days for Hawaii, Puerto Rico, US Virgin Islands and Alaska) to arrive at your door. If you want to look the estimated shipping date, you can use the tracking number from the order confirmation page.
What forms of payment does Proper accept?
Proper accepts a range of payment methods such as MasterCard, American Express, Discover, Visa and PayPal.
What are the benefits of signing up for a subscription?
If you sign up for a subscription, you will get free shipping, one complimentary, 20-30 minute consultation with an expert sleep coach to start your personalized sleep improvement plan.
Can I change my delivery date?
Yes, you can. Firstly log in to your account. And then click Delivery Schedule under subscriptions. Subsequently click edit on the right corner for the date you would like to change. Finally You will change the date by clicking Change the next charge date.