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How to start a return?
Log in to your Account Dashboard and select the order from which you wish to return/ exchange an item.
Click the Request RMA button found at the top.
Fill out the form with all of the details, making sure to select refund or exchange. Check Agree at the bottom and click Submit Request.
Once the request has been accepted by ginette-ny.com, you will receive a confirmation email to proceed with your return/ exchange.
Print the return label as instructed with the details of the RMA to be included in the package.
Pack your item carefully and include your original receipt.
Mark the RMA # on the outside of the package and ship the package to: RED LUXURY INC, 8101 BISCAYNE BOULEVARD, UNIT C3, 33138, MIAMI, FLORIDA.
How long does it take to process and deliver my order?
Orders are processed within 2-3 business days of being received pending credit card verification. Orders placed after 2PM will be considered as ordered the next business day (this excludes Saturdays, Sundays and Holidays). ginette-ny.com will contact you with a follow-up email should they need additional identification for credit card verification.
Items sold on line are in stock. In case of any delay they will contact you promptly by phone or email. Please allow for processing time and shipping time based on your selection at check out and you will have the total estimated turnaround time.
Should you need to receive your order by a specific date and time please kindly contact them at [email protected]. They will be able to advise you more specifically. Additional fees may apply.
Can I cancel or modify my order?
Please note that once an order is placed, they are unable to make any changes or cancellations. Please allow 3-5 days for your order to process and ship, unless otherwise noted.
Orders are processed and shipped Monday through Thursday from 9:00 am to 3: 00 pm and Friday from 9:00 am to 1:00 pm.
Once shipped, they are not responsible for items that are lost or stolen in the mail. If you have any questions or concerns, please contact [email protected]