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Goal Zero (37)
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Goal Zero Frequently Asked Questions
What is the return policy?
They offer a 30-day money back guarantee.If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero.
For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.
My order is tracking longer to arrive than promised, what's going on?
They apologize for this delay! Unfortunately, shipping of lithium batteries has been delayed due to carrier restraints caused by a boom in online orders and volume of shipping.
If tracking isn’t available for your order, please hang tight and know that they are working to get your order processed as soon as possible.
You may experience a delay of 48 hours or more before information on your order is provided.
Please know that your product will be shipped, shipping is guaranteed and tracking information will be provided, but given the unprecedented circumstances, their delivery dates are only estimated and they cannot guarantee their exact time of arrival.
Why is my tracking number not working?
Due to carrier delays that are out of their control, they are changing shipping providers on a day to day basis to provide you with the fastest shipping times possible.
If your tracking number is invalid it is most likely shipping via different carriers than the link provides.
Please copy & paste your tracking number into Google search for the best results. Thank you for your patience!
When will my order arrive?
You have the option of shipping using United Parcel Service (UPS), Fedex or United States Postal Service (USPS).
Shipping is guaranteed and tracking information is provided. Delivery data is an estimate and not guaranteed with USPS.
2-Day and 3-Day Shipping: If shipping by air, place your order by 1:00pm MST Monday - Friday
Ground Shipping: All ground orders placed by 1:00pm MST Monday - Friday will ship from our warehouse within 36 hours.