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What is their return policy?

Customer satisfaction is always their number one priority. All items they carry are checked before being shipped to ensure a pleasant shopping experience. Their professional customer support team is always at your service. Due to the covid-19 virus, they do not accept any returns. For returns or exchanges, please contact their customer service. They will take a compromise to refund or resend. If you are not satisfied with the item you received, they can easily arrange an exchange or refund for you. Their 30-day return warranty starts from the day you receive their product. If you have any questions about the item, please feel free to contact them. Customers must return the package according to their instructions and the shipping address stated on the RMA document. Customers must also pay for return shipping for the package, which must be sent after the customer support team authorizes the return. Packages returned without authorization or in accordance with the RMA instructions will not be accepted.

What is their shipping policy?

At this stage, they cannot provide combined transportation. Once your item has shipped, they will send you an email with your package shipping number. The courier companies they work with include FedEx, UPS and USPS, and they choose one for customers based on the size of the product. Generally, all items can be received within 6-5 business days. They are unable to provide pickup as they are trying to ensure you receive your shipment as soon as possible by limiting their delivery mechanism.

Who is responsible for return charges?

If the customer needs to return the item for their own reasons, please note that the customer will need to pay for shipping to return the item to them. This fee is non-refundable. Customers will need to provide them with tracking details of their packages and they will monitor returns. Once they receive the item, they will handle any compensation. If the product is damaged in transit, they will cover the return cost and reissue it for the customer free of charge.