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GrandWineCellar Frequently Asked Questions
How does Grand Wine Cellar store its wines?
Their 8,000 square foot warehouse in Syosset, New York is completely temperature and humidity-controlled at 55-57°F (13-14°C) with 70 % humidity year-round through the long New York summers as well as its unpredictable winters.
How long will it take to receive my order?
They make every attempt to get your order shipped to you as soon as possible. Most orders are shipped within 24 hours of ordering and many on the same day.
Orders within NY State: please allow 1-3 business days for delivery. Orders outside the NY state area usually take 3-6 business days, depending on your shipping address, some orders could take longer.
Next Day Air orders placed after Friday 4 PM will be shipped on Monday for Tuesday delivery.
Please call 888-614-9463 if you want to make a Saturday delivery at additional charge.
Why should I create an account?
Creating an account allows them to offer you more features and provide you with even better service.
Once you have created an account you can: Easily fill in your billing and shipping information when you place an order Keep an address book with your shipping destinations to make shopping and gift-giving easy Maintain a history of your previous purchases for your review.
I see same charge multiple times on my credit card?
This usually happens with debit, check or bank cards if a transaction is declined or fails to process successfully.
In this scenario your bank may hold the charge for upto 72 hours and releases it back to your account. They only charge once for the transaction that successfully goes through.
Do I have to order online?
No. You can also order over the phone or by fax during our normal business hours (10 AM to 8 PM, Eastern time). They also invite you to come visit us at their store in Long Island, Syosset, NY.
Their very knowledgeable staff would be happy to help you no matter how you customer service.
They accept American Express, Discover,Visa and MasterCard. You can also complete the order with the payment option as Phone/Fax and we will call for credit card information.