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How do I use a coupon?
Next time you go to make a booking, there's a prompt to enter a promo code. Plug that code in, hit Apply and voilà, you'll be saving money.
Note that you can't apply a coupon after making the booking.
What should I do if my pro never arrived?
You should never have to deal with uncertainty around your booking experience, and they apologize for the lapse in service.
Please get in touch with their customer experience team; they aim to respond to urgent issues like this within minutes.
You can chat with them using the icon on the bottom right, email them at [email protected], or call them at 888-306-2101.
Can I make a cancellation about my booking?
The Handy platform is made to be flexible, but they have some rules.
Their policies are designed to promote a reliable, consistent experience for customers and pros alike.
While they know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.
How do referral discounts work?
So Handy's been working for you and now you want to want to tell the world. Great news! Their referral program has been created so you can get your friends and family in on the action.
Referrals work like this, when your friends book with your personalized referral coupon code, you both get a discount.
Do I need to pay for the trust and support fee?
When you look at the price breakdown for each booking, you'll notice a Trust & Support Fee.
This fee helps cover costs like the third-party identity checks for the service professionals using the Handy platform, always-on customer service, and insurance for every booking.
They're building the world's best home service experience, and these steps help them achieve that goal.
How do I contact Handy?
Their support team is available 24 hours a day, 7 days a week, and they usually get back to you in just a few hours! The more detailed you are in your request, the faster they 'll be able to help you.
If you need assistance you can chat with them using the icon on the bottom right, email them at [email protected], or call them at 888-306-2101. They're here to help!