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What shipping methods and options do you offer?
They exclusively ship with UPS ground shipping. Shipping is included FREE in the purchase price to continental USA states. (UPS will not ship to PO Boxes, so please use a street address.)
I need my order on a certain day, can you guarantee delivery?
Please note that while more than 90% of their customers receive their orders in 2 to 3 business days, they cannot guarantee a delivery day. Once UPS picks up from their warehouse, the package is entirely in their system and control.
Delivery times are dependent on the delivery region of the country as well as particular zip codes, holiday schedules, weather, UPS overall traffic volume and many other factors completely out of their control.
Packages can also get lost or damaged resulting in delays. If you are hiring a contractor, they strongly advise you not to schedule any contractors until your order is fully delivered.
Do you require buyers to cancel or return items within a specific time period?
Cancellations for 100% refund must be made prior to shipping. For customer satisfaction they ship same day on orders before 2pm or next day for orders after 2pm EST. So cancellations must be immediate if the order was a mistake. Cancellation requests should be sent to [email protected].
Once shipped they will take pre-authorized returns on unopened shipments for up to 30 days after the order date only if returned in resalable condition, all items are received within 15 days of return authorization and buyer is responsible for all shipping costs.
Will a bidet fit my existing toilet?
Yes, because for 98% of toilets, which come in standard sizes, you just have to.
Determine whether your toilet seat is elongated or round.
Select a bidet seat that comes in your size. Most come in both round and elongated versions.
On the rare occasion that you have a one-piece toilet, it's worth a call to them. You can also check out their Bidet Seat Fitting Guide for additional details.