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HGmart (33)
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Editors' Pick 5
Coupons 2
Deals 31
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HGmart Frequently Asked Questions
What is their return policy?
They accept your refund, which will not affect the secondary sales within 60 days from the date of purchase, and they will refund you.
But there are some special circumstances, please contact them within 60 days.
These situations include the following:
The website description is incorrect.
Long term logistics delivery time.
Accessories are missing.
The receipt is inconsistent with the purchase.
The arrived goods are damaged, but the packaging is intact.
- They need about two working days to process your refund, and they will provide you with the return label of UPS through email or online chat service.
- You should print the label and send the package to any UPS store. They will update your return status upon receipt.
- After the status of your order is changed to "update", please wait about 15 days to process the refund to your account.
I received defective items. What should I do?
For those wrongly delivered items, lost items or defective items, please feel free to contact them for replacement.
After receiving your information, they will process your replacement within one working day.
In addition, once the shipment is confirmed, they will provide you with a tracking number so that you can track the location of the order.
For more advice, please contact them.
What is their shipping policy?
transportation cost：
Hgmart's policy on all products of our store is limited to 48 states in the United States. In particular, for orders from Alaska, Puerto Rico and Hawaii, they will contact you after checking the freight after receiving the order to let you know the additional freight of the order. It's up to you to decide whether to accept the freight, and then the order will continue or be cancelled.
Delete policy：
They work with UPS, FedEx and USPS to ship your items. For more information, please visit the order status.
- Standard delivery: 3-7 days
- Next day delivery: 3 days
- International delivery: 1-2 weeks
Shipping area：
They also support international transportation to Canada, Mexico, Germany and China, but need to increase international freight through contacts.
Transportation policy：
Orders received before 1 p.m. pacific standard time will be shipped on the same day, and other orders received after 1 p.m. will be shipped the next day.