Hidizs Frequently Asked Questions
When does Hidizs delivery orders?
It's their goal to make sure your order is processed quickly and efficiently.
Please allow 7-28 days for your shipment to arrive at your address. However, due to their inability to control transportation, the arrival time will be different according to the actual situation.
When will you ship the item?
They'll ship the item ASAP and upload the tracking number within 7 working days, but the time of delivery depends on local delivery speed and customs clearance, which they cannot fully control. Usually, it takes 7-20 working days for you to receive the parcel.
Which shipping company will the parcel be shipped with?
For most of the US and Europe orders, it will be ship by Yunexpress,HK DHL eCommerce, DHL, EMS, FEDEX. For orders in Asia, it will be ship according to local circumstances.
Can Hidizs declare the parcel as a gift?
No, sorry the courier service does not accept this kind of declarations.
Can I make a return at Hidizs?
They accept return of products. Customers have the right to apply for a return within 14 business days after the receipt of the product.
Return of the product also depends completely on the warranty of the product. They do not accept a random return of products unless there is a quality issue which they cannot solve.
How to make a return?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, they require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
If you have a quality issue to report, you can write them an email at [email protected] and they will suggest you solutions. If they feel that the issue needs to be checked by the tech team, they will inform you to return and they will offer you a replacement product. You can email them and they can provide you with the return shipping address of their warehouse based on your location.
Can I cancel my orders at Hidizs?
If you have notified them of order cancellations, but the product has already been shipped out, you will have to reship the product back to them at your own expense in case you still do not want it. Once it goes out of their warehouse, they cannot cancel your order.
What should I do if I haven't received a refund yet?
First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Can I make an exchnage at Hidizs?
They only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email.
After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost, they will issue a refund for 92% of the product cost via Stripe.
How to use a Hidizs Offer？
Firstly, you pick up the item and add it to the shopping cart. Please ensure that you've chosen the proper quantity, color, size and other details.
Secondly, you copy the coupon code of couponfeature.com which can be applied to the item you’ve chosen. It means that your item meets the application requirement of the coupon code. When you click on the coupon code, you can read its requirement.
Thirdly, you apply the discount code at checkout.
Finally, you get discounted price and pay for the item.
Why Can’t I use Hidizs Coupon Codes?
If you can't use Hidizs Discounts coupon codes, There are some reasons why you are unable to use:
1. The code has expired.
2. You have used the code already.
3. The code has been entered incorrectly.
4. The code can't be used on the product you're purchasing.
5. The code requires you to spend a minimum amount which you've got not reached Please double check the code's terms and see the detail on the store site if you meet any questions.
